Refund & Cancellation Policy

Cancellation Policy

We understand plans can change. Our cancellation policy is designed to be fair while allowing us to manage our fleet effectively.

Refund Processing

Once a cancellation is confirmed, refunds are processed within 5 to 10 business days and returned to the original payment method. The exact timing depends on your bank or payment provider. You will receive an email confirmation once the refund has been initiated.

Early Return

If you return the vehicle earlier than the agreed return date, no refund will be issued for the unused rental days. We recommend adjusting your booking in advance if your plans change, as modifications made more than 48 hours before your original return date may be eligible for a partial credit.

Damage Deposits

A security deposit is held at the time of pickup. This deposit will be released within 7 business days after the vehicle is returned, provided there is no damage beyond normal wear and tear. If damage is found, the repair costs will be deducted from the deposit and you will receive an itemized statement.

How to Request a Refund

To request a cancellation and refund, you can:

• Cancel directly through your account dashboard under "My Bookings"
• Contact our support team via the contact form
• Call us at +31 20 900 1234 (available 24/7)

Exceptions

In the following circumstances, a full refund will be issued regardless of timing:

• Severe weather conditions that make driving unsafe (as determined by local authorities)
• Mechanical issues with the vehicle that cannot be resolved with a replacement
• Vehicle unavailability due to our error
• Natural disasters or government-imposed travel restrictions

For any questions about this policy, please contact us at support@morent.com.